Privacy policy

This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.  By using our website, you’re agreeing to be bound by this Policy.

If you have any questions regarding this Policy and our privacy practices, you can telephone us on 01225 436188.


Who are we?

We’re Lightbar UK Limited and we’re registered in England, company number 10684919.  Our registered office address is 14 Queen Square, Bath BA1 2HN.


How we collect information from you?

Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so.  This includes sharing it outside of our business.  The law says we must have one or more of these reasons:

•        To fulfil a contract we have with you, or

•        When it is our legal duty, or

•        When it is in our legitimate interest, or

•        When you consent to it.

We obtain information about you when you use our website, for example, when you contact us about products and services, when you register for a trade account or if you register to receive one of our newsletters.

We also collect information when you register for a new account, or contact us to update your details.

We also collect information from third parties including carrying out credit checks with credit referencing agencies.  This also includes collecting data from public registers, such as those kept at Companies House.


What type of information is collected from you?

We may collect information about you or your business from the following sources:


•        Data you give to us, for example when you apply for our products and services, when you talk to us on the phone or in person, when you use our website, in emails and letters, in customer surveys, or if you take part in our competitions or promotions.

•        Data we collect when you use our services.

•        Data from third parties we work with.


We may collect information about you or your business to conduct trade with your business, such as telephone number, business addresses and email addresses, the personal information we collect may also include your name, address, email address, and telephone number.

If you make a payment by card your card information is not held by us, it is collected by our third-party payment processors, PayPal, who specialise in the secure online capture and processing of credit/debit card transactions.  If you have any questions regarding secure transactions, please contact us.


How is your information used?

Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are.


What we use your personal information for

•        To manage our relationship with you or your business.

•        To develop new ways to meet our customers’ needs and to grow our business.

•        To develop and carry out marketing activities.

•        To study how our customers use products and services from us and other organisations.

Our reasons

•        Your consent.

•        Fulfilling contracts.

•        Our legitimate interests.

•        Our legal duty.

Our legitimate interests

•        Keeping our records up to date, working out which of our products and services may interest you and telling you about them.

•        Developing products and services, and what we charge for them.

•        Defining types of customers for new products or services.

•        Seeking your consent when we need it to contact you.

•        Being efficient about how we fulfil our legal duties.


How long do we keep your information?

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations, for example for the purposes of accounting and HMRC requirements – 7 years.  We will hold your personal information on our systems only for as long as is necessary for the relevant activity, or for as long as is set out in any relevant contract you hold with us.


Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We may pass your information to our third-party service providers, agents, sub-contractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf, for example we will provide your address details to a delivery company in order for them to complete a shipment.

When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.  Please be reassured that we will not release your information to third parties for direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers.  However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.


Data profiling

We may analyse your personal information to create a profile of your preferences so that we can contact you with information relevant to you.  We may make use of additional information about you when it is available from external sources to help us do this effectively.  We may also use your personal information to detect and reduce fraud and credit risk.

You can appeal decisions made by autonomous systems where no prior human decision-making process has taken place.  To do this, you need to write to us with your reasoning behind your appeal to Lightbar UK Limited, 14 St Martin’s Lane, Marshfield, Chippenham SN14 8LZ.


Your choices

You have a choice about receiving information from us.  If you do not want to receive direct marketing communications from us, make your choices know to us by ticking the relevant tick boxes on the forms on which we collect your information.

We will not contact you for marketing purposes by email, post, phone or text message unless you have given your prior consent.  You can change your marketing preferences at any time by contacting your account representative, emailing [email protected], calling us on 01226 436188 or you may wish to write to us at Lightbar UK Limited, 14 St Martin’s Lane, Marshfield, Chippenham SN14 8LZ.


How you can access and update your information

The accuracy of your information is important to us.  We’re working on ways to make it easier for you to review and correct the information that we hold about you.  In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please contact us.

You have the right to ask for a copy of the information we hold about you.


Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely.  Any sensitive information provided is protected by encryption where required.  When you are on a secure page (indicated by the prefix https:// in your browser address bar), a lock icon will appear in the address bar of modern web browsers.

While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best efforts to ensure its security on our systems.  Where we have given (or where you have chosen) a password which enables you to access our websites, you are responsible for keeping this password confidential.  We ask you not to share your password with anyone.


Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”).  By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU.  These countries may not have similar data protection laws to the UK.  By submitting your personal data, you’re agreeing to this transfer, storing or processing.  If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services (for example, to a courier service).

Last updated: 2 May 2018